Announcing our Annual Customer Support Agreement

October 22, 2018 | News and Events

Announcing our Annual Customer Support Agreement

Providing excellent service for your critical facility system is and always will be our first priority. That is why, for over a quarter century, Signal Technologies has been available for its customers 24/7.

Today, we are writing to let you know about necessary changes to our service policies that will affect you. Due to increased demand for our services and the ever-changing complexity of the technologies we provide, beginning January 1, 2019, our 24/7 service will be coupled with preventative care and available only through our Annual Customer Support Agreement.

As the healthcare industry evolves and the needs of your facility change, it is more important than ever to provide preventative maintenance to your installed systems to ensure they are working optimally. It is equally important to be proactive in making corrective adjustments to your systems to help minimize the risk of emergency repairs or replacement.

Through our Customer Support Agreement, our team can maintain equipment that we have installed, as well as test and certify most equipment purchased from another vendor. In addition, certifications can be scheduled leading into your state survey window. In these critical 90-days, repairs can be made and new equipment installed to ensure your facility is ready when the inspection takes place.

When emergencies do occur and require time on site, our Customer Support Agreement allows us to ensure someone is available to diagnose your problem.

  • Your Annual Support Agreement always includes:
  • 24/7 – phone support to diagnose problems anytime they occur.
  • Priority – placement in the service request log ahead of all non-agreement customers.
  • System Certifications – to know every device is working prior to state inspection.
  • Training – so staff can effectively use each system to its full potential.
  • Options – additional training, built in service, and spare parts are a few ways to customize.

We hope you will agree that the proactive measures in this plan are essential in ensuring problems don’t occur at the worst times. Please call us toll-free at 800.538.7349, to discuss enrolling in the Customer Support Agreement that meets your company’s individual needs.

Case Study

Case Study #1: Sanford Health and Rehabilitation, Sanford, NC, Long-Term Care – Skilled Nursing Challenge: With no elopement protection or warning system in place, the facility was using battery powered door chimes to notify staff when doors were opened. Unfortunately the facility had an elopement, which exposed their need for a wander system. Our team… Read more »

SIGNAL NEWS

How Access Control Can Improve Resident Care

Improving Long-Term Resident Care with Access Control Technology Healthcare facilities face a number of unique challenges when it comes to maintaining a safe, secure environment for patients, residents, employees, and visitors. This is true across a wide range of facility types, including independent living communities, assisted living facilities, skilled nursing facilities, and hospitals. Healthcare facilities… Read more »

How to Take An Integrated Approach to School Security

Electronic Access Control: The Key to Campus and School Security In recent years, security has become a major concern for schools and college campuses. An increase in campus violence and school shootings means that elementary schools, middle schools, high schools, and college and university campuses must take action to ensure the safety and wellbeing of… Read more »

See More

Need more information?

Ready to hear more about our services? Fill out our contact form or give us a call; we're excited to hear from you.